Privacy Policy

Who we are

LUXO Hospitality Lab (“LUXO”, “we”, “us” or “our”) provides hospitality training, service excellence programmes and Standard Operating Procedure development for hotels, resorts and related organisations.

This Privacy Policy explains how we handle personal information when you use luxohospitality.com (the “Website”) or contact us through our enquiry form or by email at hello@luxohospitality.com.

Information we collect

We collect information you choose to share with us, including:

• Identity and contact details such as your name, email address, phone number and company or property name
• Enquiry details such as the service you are interested in and the message you send
• Technical details captured automatically with an enquiry submission, such as the page URL, IP address and browser user agent, to help us secure and administer the service

How we use your information

We use personal information to:

• Respond to enquiries and discuss training, assessment or SOP support
• Prepare proposals and follow up on conversations you have started with us
• Operate, protect and improve the Website and enquiry process
• Meet legal, regulatory and administrative obligations where required

We do not use your enquiry details for unrelated marketing lists, and we do not sell your personal information.

Legal bases

Where applicable data-protection law requires a legal basis, we rely on:

• Our legitimate interests in responding to business enquiries and running a professional hospitality consultancy
• Steps taken at your request before entering into a contract
• Compliance with legal obligations when those apply

How we share information

We may share information with trusted service providers who help us host the Website, store enquiry submissions or operate related infrastructure. They are permitted to process personal information only as needed to provide those services to us.

We may also disclose information if required by law, regulation, legal process or to protect the rights, safety or property of LUXO, our clients or others.

International transfers

Our Website and enquiry systems may be hosted or supported in countries other than your own. Where personal information is transferred internationally, we take steps appropriate to the context to protect it in line with this Policy.

Retention

We keep enquiry and related correspondence for as long as needed to respond to you, maintain a record of our discussions, and meet operational or legal requirements. When information is no longer required, we delete or anonymise it where practicable.

Security

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Cookies and similar technologies

The Website may use essential cookies or similar technologies needed for basic operation, security and performance. We do not use invasive advertising trackers as part of the core site experience described in this Policy.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete or restrict the use of your personal information, or to object to certain processing. To make a request, contact us using the details below. You may also lodge a complaint with a supervisory authority where that right applies.

Children

The Website and our services are directed to hospitality professionals and organisations. We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the Website after an update means you have had the chance to review the revised Policy.

Contact

If you have questions about this Privacy Policy or how we handle personal information, email us at hello@luxohospitality.com or use the enquiry form on our Contact page.